Privacy Policy

Last Updated: June 7, 2026

Kim Brown Naturopath ("we," "us," or "our") is committed to protecting your privacy and treating your personal and sensitive health information with the highest level of care, confidentiality, and respect.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, [Insert Website URL] (the "Site"), use our online booking systems, purchase products from our shop, or engage in our naturopathic services.

By using our Site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with high-quality holistic health care and a seamless online experience, we collect two primary types of information: Personal Information and Sensitive Health Information.

Personal Information

This is information that identifies you as an individual. We may collect your:

  • Name, date of birth, and gender.

  • Contact details (email address, phone number, and shipping/billing address).

  • Payment and billing information (processed securely via third-party payment gateways; we do not store your full credit card details).

Sensitive Health Information

As a naturopathic practice, we collect health-related data to safely tailor your treatment plans. Under the Australian Privacy Act, this is classified as "Sensitive Information" and receives a higher level of protection. This includes:

  • Your medical history, current symptoms, dietary habits, and lifestyle details.

  • Notes taken during consultations regarding your physical, mental, and emotional health.

  • Pathology, bloodwork, or functional testing results.

  • Details of medications, supplements, or natural remedies you are currently taking.

Automatically Collected Data (Cookies & Analytics)

When you browse our Site, we automatically collect certain technical data using cookies, pixels, and tracking tools (such as Google Analytics). This includes your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is used solely to improve our website performance and marketing efforts.

2. How We Collect Your Information

We collect information from you in several ways, including when you:

  • Register for or book an appointment via our online booking system (SimpleClinic).

  • Fill out an intake form or pre-consultation questionnaire.

  • Attend a telehealth or in-person naturopathic consultation.

  • Purchase products, formulas, or supplements from our online shop.

  • Subscribe to our newsletter, download free resources, or fill out a contact form.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Clinical Care: To assess, diagnose, and provide personalized naturopathic treatment plans, herbal formulas, and nutritional prescriptions.

  • Communication: To confirm appointments, send reminders, answer clinical inquiries, and provide follow-up care instructions.

  • Administration & Billing: To process payments, issue invoices, manage bookings, and dispatch retail or practitioner-only prescriptions.

  • Marketing (With Consent): To send you educational health articles, clinic updates, or promotional offers. You can opt out of marketing communications at any time via the "unsubscribe" link.

  • Website Optimization: To analyze traffic trends and user behavior so we can improve our website layout, shop experience, and service delivery.

4. Disclosure and Sharing of Your Information

We respect your privacy and never sell, rent, or trade your personal or health data. Your information is only shared under the following strict circumstances:

  • Third-Party Service Providers: We share necessary data with trusted software systems that help us run our practice. This includes our practice management software (SimpleClinic), secure payment processors (e.g., Stripe, Square), and shipping carriers for product delivery. These providers are contractually obligated to keep your data secure and confidential.

  • Practitioner-Only Dispensing: If we prescribe supplements via a third-party practitioner dispensing platform (e.g., Vital.ly, NaturalScript), your name and email will be shared to generate your secure prescription portal.

  • With Your Explicit Consent: We may share information with your other healthcare providers (such as your GP or specialist) to ensure coordinated care, but only after discussing it with you and gaining your consent.

  • Legal Requirements: We may disclose your information if required to do so by law, subpoena, or to protect the safety, rights, and property of our practice, our clients, or the public.

5. Data Security and Retention

The security of your personal and health information is a top priority.

  • Digital Records: Clinical notes, intake forms, and client data are stored securely within our encrypted, password-protected practice management platform, which complies with Australian healthcare privacy standards.

  • Payment Security: All online financial transactions are encrypted using Secure Socket Layer (SSL) technology through our third-party payment processors.

  • Retention: We retain your clinical records for the minimum period required by Australian law and professional association guidelines (typically 7 years from the date of your last service, or until a minor reaching the age of 25).

6. Your Rights and Access

Under the Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal and health information we hold about you.

  • Correction: Request that we correct or update any inaccurate, incomplete, or outdated information.

  • Complaints: Lodge a complaint if you believe your privacy has been breached. Complaints should first be directed to us in writing using the contact details below. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Kim Brown Naturopath Email: kimbrownnaturalhealth@gmail.com

Location: Australia